DOMESTIC SHIPPING
We ship Monday-Thurday via FedEx 2-day signature required delivery. In-stock pieces will ship within 2-3 business days. Out of stock pieces are made to order and require 6-8 week lead time unless otherwise specified in the above lead time chart. We do not process or ship orders on U.S. federal holidays. Although we may provide delivery or shipment dates, you understand that they are good-faith estimates and may be subject to variation or change.


INTERNATIONAL SHIPPING
We ship Monday - Thursday via FedEx 2-day signature required delivery. In-stock pieces will ship within 2-3 business days. Out of stock pieces are made to order and require 6-8 week lead time unless otherwise specified in the above lead time chart. We do not process or ship orders on U.S. federal holidays. Although we may provide delivery or shipment dates, you understand that they are good-faith estimates and may be subject to variation or change.


EXPEDITE SHIPPING
We understand that sometimes, you may need or want a piece sooner than the above lead times. If this is the case, you can email us and request a rush production. If we are able to accommodate the rush, a rush fee will be applied and we will specify details of expedited timeline with you directly.


RETURN & EXCHANGES
Please note that all sales are final. We do not accept returns or exchanges.

Most items are made to order. Please reach out to us if you need expedited lead time. Note that estimated lead times for production of orders are as follows…

JR COLLECTION
6 - 8 weeks made to order

CUSTOM DESIGN
12 - 16 weeks minimum based on intricacy of design

REPAIRS
6 - 12 weeks based on complexity of repair needed

We welcome custom projects, from selecting a specific gemstone to developing a bespoke design. Our studio works closely with clients to create pieces with lasting sentiment. To begin a custom commission, please contact us at info@jaderuzzo.com.